Regulatory influences on CSR practices within banks in an emerging economy: do banks merely comply?
- Creator: Khan, Habib Zaman , Bose, Sudipta , Johns, Raechel
- Resource Type: journal article
- Date: 2020
The role of empathy in the service experience
- Creator: Tan, Adrian Heng Tsai , Muskat, Birgit , Johns, Raechel
- Resource Type: journal article
- Date: 2019